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At memek4d, your account data and payment details — including wallet activity through GoPay and ShopeePay — are handled with a clear, documented policy you can review at any time. This page explains what we collect, how we use it, and the choices you hold as someone with an active account on our platform.
We collect the information you submit when creating or managing your account — your contact details, login credentials, and wallet identifiers such as your GoPay or ShopeePay number where you choose to link them. Transaction records, deposit and withdrawal histories, and session activity are retained to support account verification and dispute resolution. Data collected on memek4d is used for three purposes: operating your account correctly, meeting obligations under applicable local law in Indonesia, and communicating relevant account notices to you. We do not sell your personal data to third parties, and we do not share it with partners outside of the functions required to run the platform — for example, payment processors that handle your GoPay or ShopeePay transactions need access to the transaction reference to complete it. Access to your data is restricted internally. Only roles that need to process your request — account support, payment verification, compliance review — are granted access, and only for the duration needed. Where local law in Indonesia requires specific handling, retention, or disclosure rules, those requirements take precedence. If you have a question about how a specific piece of your data is handled, the contact paths listed in the support section below are the right place to start.
GoPay payment references are passed to the payment processor to complete your deposit or withdrawal. We retain the transaction ID and status for account records; the full wallet credential is not stored on our servers after the session closes.
ShopeePay transactions follow the same handling as GoPay — reference data is kept for your account history and dispute resolution; no persistent credential storage occurs beyond what your account verification requires.
Each login session generates a record tied to your account. This helps us flag unusual access patterns and lets support staff verify your identity if you raise a query. Session records are not shared outside the platform.
Not every interaction with memek4d falls under this policy in the same way. The table below draws the line between areas we govern directly and areas where a separate policy or a third-party's own rules apply. Knowing the difference helps you direct questions to the right place and understand where your data choices actually land.
Login credentials, email address, phone number, and wallet identifiers you register with us fall fully under this policy. You may review or update these via your account settings page after login.
Deposit and withdrawal records generated through GoPay or ShopeePay are covered here for retention and account purposes. The payment processor's own privacy terms govern how your wallet provider handles your data on their side.
Browsing behaviour on the platform — which sections you visit, how long you stay — is captured in aggregate session data covered by this policy. Individual game results within the lobby are account records, also covered here.
Links to external sites, embedded third-party tools, or services accessed outside the memek4d domain are not governed by this policy. Each third party holds its own terms; we cannot speak to those practices.
Your account gives you direct access to several of the records we hold about you. From the account settings page — reachable after login via the profile icon — you can view your registered contact details, linked wallet identifiers, and transaction history going back through your active account period. Corrections to contact information or wallet details can be submitted through the same page; fields that are locked for security reasons carry a note directing you to contact support instead. If you want a record of the data we hold, or if you want to raise a question about how a specific piece of information is being used, the support routes in the section below are the fastest path. Response timelines follow the queue at the time of your request — the current status of your ticket is shown in your account dashboard after login. Where local law in Indonesia grants additional data rights — correction, deletion, or portability — those rights apply to the extent permitted by the applicable regulation and by our retention obligations.
Log in and open the account settings page to see the personal details and wallet identifiers we hold for your profile.
Most fields — email, phone, linked wallet — are editable directly in account settings. Locked fields require a support request with identity verification.
Use the live chat or email channel listed in the support section to ask how a specific piece of your data is handled. Quote your account reference for faster routing.
For deletion or portability requests under applicable Indonesia law, submit a written request through the support email. We will acknowledge receipt and advise on next steps within the response window.
If a question about this privacy policy is not answered on this page, three contact routes are open. Live chat is available through the icon in the bottom corner of any logged-in page. Email reaches the same team with a written record attached. For urgent account access concerns, use live chat first — it connects you to the same support queue with a faster initial response.
Open any page while logged in and tap the chat icon in the bottom corner. State your account reference and the privacy topic to be routed to the right team.
Send your query to the support email address shown in your account dashboard. Include your registered email address and a short description of the data question.
Log in and open the support section of your dashboard to track any open privacy request tickets. The current status of each ticket is shown there in real time.
The practices below reflect how memek4d handles data day to day — not abstract commitments, but the operational steps in place for your account right now.
We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. Analytics cookies are used in aggregate only — no individual browsing profile is built or sold. You can review and adjust cookie preferences from the footer of any page on the site.
Account access is protected by password authentication and, where enabled, a second verification step tied to your registered contact. Suspicious login attempts — unusual location or device — trigger a hold and a notification to your registered email or phone number.
We keep your account data for as long as your account remains active and for the period required by applicable law in Indonesia after closure. Transaction records tied to GoPay or ShopeePay activity are retained for the minimum period required for financial record-keeping under local regulation.
When this policy changes materially, we post a notice on the login page and send a message to your registered contact. The updated policy takes effect on the date shown at the top of this page. Continuing to use the platform after that date means you have reviewed the change.
These are the questions account holders in Indonesia raise most often about data handling on memek4d. If your question is not here, the support section above has three ways to reach us directly.
We collect the contact details you submit at registration — email address, phone number, and the wallet identifier you link for transactions such as GoPay or ShopeePay. Login and session records are generated each time you access the account. No additional data is collected without a prompt in your account settings.
We share only what is necessary for the platform to function. Payment processors receive a transaction reference to complete your GoPay or ShopeePay activity. No personal data is sold or passed to advertising networks. Third parties with access to any data are bound by confidentiality obligations consistent with this policy.
Log in and open the account settings page — your registered contact details, linked wallets, and transaction history are visible there. For a fuller record or for information held outside those visible fields, submit a request through the support email listed in the support section of this page.
Most contact details are editable directly in account settings after login. Locked fields — those tied to identity verification — require a support request. Deletion requests are handled under applicable Indonesia law; submit a written request via the support email and we will advise on what can be removed and what must be retained under local regulation.
Account data is retained for the period required by applicable law in Indonesia following closure. Transaction records linked to GoPay or ShopeePay activity follow the minimum financial record-keeping period set by local regulation. After those periods expire, data is deleted or anonymised from our systems.
Contact us immediately via live chat — the icon is available on any logged-in page. Our support team can place a temporary hold on your account, review recent session activity, and walk you through the steps to secure access. Include your registered email or phone number when you open the chat.